ABSENCES

 

Full fees are payable at all times, which include any absences i.e. sickness or holidays. It is not possible to offer any reductions for absences for whatever reason as a place is reserved throughout the year.

 

ILLNESS

 

It is important that you notify the nursery on the first day of your child’s absence by telephoning the officer in charge. If you are unsure if your child is well enough to attend please do not hesitate to contact the nursery, as it is at the discretion of the officer in charge as to whether the child is well enough to attend. The nursery reserves the right to temporarily remove a child in the event of illness or threat of infection to other children. If your child should fall ill during nursery hours then every effort will be made to contact the parents, or the emergency contact number provided. Please note:- In the case of an emergency the Officer in Charge reserves the right to escort the child to hospital and contact the parents immediately.

 

HOLIDAYS

 

Alphabet House is open 52 weeks a year and will only close on Christmas Day, Boxing Day and New Years Day. (Occasionally we close for an extra day at Christmas) Fees will be adjusted accordingly.

 

PERSONAL PROPERTY

 

It would be helpful, to prevent loss and damage, if all toys and belongings are left at home. The nursery accepts no responsibility for articles brought to or left at nursery. It is advisable to label all coats and bags clearly, an extra set of clothing will be required in the case of accidents, which must be taken home after the end of each session.

 

CANCELLATION

 

A place may be cancelled by giving two weeks notice, or the payment of two weeks fees in lieu of notice. It is usual for fees to increase in the September of each year.

 

HYGIENE

 

If your child is still in nappies, ample ‘wet-wipes and nappies must be provided at the start of each session. We will endeavour to toilet train your child but only with the co-operation of the parents. Please discuss this with the officer in charge

 

MEALS

A midday meal is provided, a morning snack, afternoon tea and a tea A two-weekly menu is displayed on the notice board. Summer menus may be subject to change on hot days

 

BEHAVIOURAL SANCTIONS

 

In the case of adverse behaviour, the child will always be told why his/her behaviour is not acceptable. A member of staff will ensure his/her parents are informed of any sanctions imposed ie removing a disruptive child from the situation. No smacking will take place in this nursery

 

ARRIVAL & COLLECTION

 

On arrival your child will be warmly greeted by a member of staff who will hang up their belongings and introduce them to the days activities. The arrival and departure times of each child is noted against the childs name in the register

If your child is to be collected by any other person than the parents, you must notify the officer in charge. Failure to do so will result in the child not being permitted to leave.

ALPHABET HOUSE strives to provide a happy, stimulating and stable environment for your child, where his/her physical, intellectual, linguistic, emotional and social skills are fully catered for. We have a caring and confident team of staff who have undergone CRB/Police clearance checks. All staff hold either NNEB, NVQ III or NVQ II qualifications and First Aid certificates. Our staff have a cumulative total of over 100 years experience in childcare and many have been at Alphabet House for many years. Those holding NVQ II are actively encouraged to pursue level III. We are a registered and approved nursery by Ofsted Early Years and Lancashire County Council, passed by the fire department and environmental health department inspectors. We are also inspected by Ofsted, and we can accept nursery funding for three and four year olds (funding is available from the term following your childs third birthday)

Once your child has started nursery, if you find yourself or your child unhappy with anything please do not hesitate in discussing the matter with the officer in charge

 

ADDITIONAL INFORMATION FOR BABY UNIT

 

Our Baby Unit is situated on the ground floor of the building. It is fully self-contained and specifically designed to provide excellent facilities for children from birth to two years old.

Parents will be closely consulted about their child’s sleeping, feeding routine’s etc, which will be continued and developed on an individual basis. Parents will also be fully consulted about developmental progress and their child’s well being.

Our Baby unit is divided into sections to provide for all stages of development and incorporates a sleeping room with a nappy changing area, a shared washroom with toileting and potty training facilities, a large playroom divided into areas for feeding, wet play and art activities and a carpeted area for floor and table top activities and a story corner.

The Baby unit has been designed to cater for up to 10 babies at any one time, and the staff members have been chosen for their experience and commitment to the very highest standards of child care.

From 18 months onwards your child can be integrated into our toddler unit and we would expect them to transfer to the nursery from the age of 2 years. We cannot however guarantee a place in the nursery for your child although every effort will be made to try to make this possible.

If there is any further information you require or you wish to enrol your child, please do not hesitate to contact me

Lydia Clark

Early Years Professional

 

 

 

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